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Shipping Policy

At RegalNord, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for full details on processing times, delivery estimates, and important shipping information.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear in the carrier system.

During peak seasons or promotional events, processing times may be slightly extended.

Shipping & Delivery Times

We proudly offer FREE standard shipping on most products.

Because we work with international fulfillment partners, delivery times vary depending on destination.

Estimated Delivery Times:

• United States: 7–15 business days

• Canada: 10–18 business days

• United Kingdom: 7–14 business days

• Australia & New Zealand: 10–18 business days

• Europe: 7–15 business days

• Rest of World: 10–20 business days

Please note: Delivery times are estimates and may be affected by customs processing, local carrier delays, weather conditions, or high-volume periods.

Customs, Duties & Taxes

Please note that international orders may incur customs fees, import duties, or local taxes depending on your country's regulations. These charges are set by your local customs authority and are separate from your order total. You'll be responsible for any such fees when your package arrives

 

Order Tracking

Once your order ships, you will receive a tracking number via email.

If you have not received tracking information within 5 business days of placing your order, please contact us at: customer@Regalnord.store

 

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error, please contact us within 12 hours of placing your order.
We cannot guarantee address changes after processing has begun.

RegalNord is not responsible for orders delivered to incorrectly provided addresses.

Split Shipments

In some cases, items in your order may ship separately to ensure faster delivery.
If this occurs, you will receive multiple tracking numbers.

Lost, Stolen, or Delayed Packages

If your package is:

• Delayed beyond the estimated timeframe

• Marked as delivered but not received

• Lost in transit

Please contact us within 7 days of the delivery notice. We will work directly with the carrier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Clear photos of the item

• Photos of the packaging

• Your order number

We will review your case and arrange a replacement or refund if approved.

 

Contact Us

If you have any questions about your shipment, our support team is here to help

customer@regalnord.com

 

 

 

 

 

 

 

 

 

 

 

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